To ensure safety and a consistent environment for the animals we care for, we do not accept short-notice or urgent bookings from new clients. Our onboarding process requires all new owners to first complete our Meet & Greet Form. Once reviewed, we arrange an initial introduction to discuss your pet's specific routines and requirements. We understand the special tie between you and your pet; therefore, a booking is officially confirmed only when we are entirely confident that our presence will provide you with absolute peace of mind while you are away. We purposely optimize and automate our entire booking process so that our administrative time is minimized and redirected fully toward the pets in our care. By allowing you to outline your preferred schedules and specific requests directly online, we can focus our active energy entirely on aligning with their real-time, practical needs on the ground.

Our primary, daily cat sitting and home drop-in services are focused locally within Hackney, Islington, and Clerkenwell. By centering our core presence around these specific London neighborhoods, we ensure our dedicated pet carers remain closely responsive, nearby, and able to spend unhurried time during every visit.However, because we prioritize meaningful connections over rigid boundaries, we also selectively extend our cat sitting and drop-in services to clients across Central London (Zone 1). If you feel your pet's routine aligns with the Dotel philosophy, we are always open to crossing postcodes for the right companion.

Our flexible cat sitting and drop-in services are available 7 days a week, including weekends and bank holidays, to accommodate your schedules. However, due to high demand, we operate with limited space during bank holidays and peak travel seasons. We recommend submitting your request well in advance to secure availability.To see exactly how much your booking will cost, simply select your travel dates and preferred time window in the booking form above. The system will automatically calculate an instant, transparent total breakdown based on your dates with no hidden fees.

Key arrangements are flexible and discussed during our initial introduction to suit your preference, whether you prefer an in-person handover, utilizing a secure home key box, or leaving instructions with a concierge. While you are away, your keys are kept safe and used strictly for our scheduled visits. To ensure your property remains completely secure, we are happy to arm any home security systems or alarms every time we leave.

Yes. At the end of every scheduled morning, afternoon, or flexible visit, we send you a direct digital update. This includes photos or brief video clips of your pet, along with a quick note on their feeding, litter box routine, and general mood, so you remain updated while you are away.