We may collect information including:

• Name
• Email address
• Telephone number
• Address
• Pet information
• Veterinary information
• Booking details
• Payment information (processed securely through third-party payment providers)

We use your information to:

• Respond to enquiries
• Manage bookings
• Provide pet care services
• Contact you regarding your booking
• Handle emergencies where necessary
• Improve our services

We do not sell or share personal information with third parties for marketing purposes.

Information may be shared where necessary with:

• Veterinary professionals
• Payment providers
• Website and booking service providers
• Legal or regulatory authorities where required by law

We take reasonable steps to protect your personal information and only retain information for as long as necessary to provide our services and meet legal obligations.

Photographs or videos may occasionally be taken during services for updates, record keeping or promotional purposes.

If you do not wish your pet to appear in photographs or social media content, please let us know before your booking begins.

You may request access to, correction of, or deletion of your personal information by contacting us.

If you have any questions regarding this Privacy Policy, please contact us through the Dotel website.